NEED A PRODUCT EXPERT?
INTRODUCING THE BMW GENIUS PROGRAM.
At BMW Cleveland, you'll find product experts who will assist you in finding the perfect vehicle to suit your lifestyle and needs. The BMW Genius is specially trained to demonstrate and explain all aspects of your BMW - before, during, and after your purchase. Meet our BMW Geniuses to experience a new way of learning about BMW vehicles, features, and innovations for as long and as often as you wish, without pressure to purchase.
HOW DOES THE BMW GENIUS PROGRAM WORK?
During your sales experience, you will be introduced to one of our BMW Geniuses who can assist you with any questions you may have about the vehicles and their features or technology. At the point of delivery, your Client Advisor will also explain the Genius service to you and offer to schedule a complimentary one-on-one Encore appointment. An Encore, also known as second delivery, is a special session at the time of your convenience to go over any features you may have questions about, such as syncing your phone, garage door pairing, navigation, voice commands, etc. After your initial delivery, you may contact one of our BMW Geniuses directly and they would be happy to set up an appointment to assist you in learning about your Ultimate Driving Machine.
OUR BMW CLEVELAND GENIUS TEAM.
Our BMW-trained Genius team is happy to guide you through the latest of BMW products and technologies to make sure you find the right vehicle to fit your needs. Our BMW Geniuses are available to help answer your questions wherever you are - at BMW Cleveland or via your smartphone or tablet.